Today, the European Commission launched the New Consumer Agenda to empower European consumers to play an active role in the green and digital transitions. The Agenda also addresses how to increase consumer protection and resilience during and after the COVID-19 pandemic, which brought significant challenges affecting the daily lives of consumers. More concretely, the Agenda puts forward priorities and key action points to be taken in the next 5 years together with Member States at European and national levels. This will, among other things, include a new legal proposal aiming to provide better information on sustainability to consumers, adapting existing legislation to the digital transformation as well as an action plan on product safety with China.
Vice-President for Values and Transparency, Věra Jourová, said: “We want to empower consumers to play their role in the green and digital transitions. At the same time we must ensure that our rules to protect consumer rights remain up to speed with today’s digital reality – especially through vigorous enforcement and increased responsibility of online platforms.”
Commissioner for Justice, Didier Reynders, said: “European consumers are at the core of a global change. Their actions can make a significant difference. Consumers need to be empowered to make sustainable choices and be reassured that their* rights will be protected in all circumstances. The new Agenda introduces measures that will promote a fair digital and green society, taking into account that consumer behaviour transcends borders of individual Member States.”
Consumer rights in COVID-19 crisis
Whether online scams or cancelled travel arrangements, the COVID-19 pandemic has affected many areas of consumers’ lives. The Commission will continue to tackle consumer scams, in cooperation with the Consumer Protection Cooperation network and in dialogue with the platforms and all relevant actors. In addition, the Commission will continue to ensure the protection of travellers and passengers EU rights in case of cancelled trips*. The Commission will analyse the longer-term impact of COVID-19 on the consumption patterns of Europeans, which will serve as a basis for future policy initiatives.
Empowering consumers and ensuring better protection
The New Consumer Agenda presents a vision for EU consumer policy from 2020 to 2025 focusing on five key priority areas:
Next steps
The Commission will come forward with the initiatives announced in the agenda and looks forward to a wide-ranging dialogue with all interested parties on the priorities and actions as well as the cooperation methods to promote consumer protection together in the years ahead.
Background
The EU has a solid consumer protection framework developed over many years and recently enhanced through several legislative initiatives from which consumers in the EU will benefit in the years to come including the 2018 New Deal for Consumers
The New Consumer Agenda, builds on 2012 Consumer Agenda and is the product of intensive preparations and discussions with interested parties. In June 2020, the Commission launched an EU-wide open public consultation on the new European consumer policy for the next period. The public consultation has provided valuable input for setting up the new Consumer Agenda, and showed general support for its main priorities, including the need to respond to the COVID-19 pandemic. The agenda complements other Commission initiatives such as the Green Deal and the Circular Economy Action Plan, and it will also ensure that the implementation of the Multi-Annual Financial Framework will take consumer priorities into account.
Fuente: European Commission